Return or refund

Apple / iOS

You can request a refund from both iOS and the computer. Follow these steps:

- Access Apple’s Report a Problem website:
http://reportaproblem.apple.com/

- Login with your Apple ID
- Search for BTFIT at the search field (1.) and right after the app icon shows up, click on “Report”

- A box will open, with the information of what device the app was purchased. You will see a menu, in which you’ll be able to pick the reason why you’re asking for a refund. Choose one of them or write something, if your reason is different from the list.

- Click on the “Send” button

Within 48 business hours you will receive an answer from an Apple attendant about your case.


Google / Android

You can request a refund from both Android and the computer.

For purchases devolution or refund, or subscriptions made through Google Play (Android), complete the form below:

https://support.google.com/googleplay/contact/play_request_refund_apps